Thank you for choosing our services. We’re committed to ensuring your satisfaction, which is why we offer a refund policy under the following terms.
You are eligible to request a refund within 7 business days of your initial onboarding date. This period is calculated from the date of your service activation as recorded in our systems.
If you are not satisfied with our product/service, you may be eligible for upto 50% refund based on your case assessment.
To initiate a refund request, please contact our customer service at support@cocoonmail.com”. You will have to provide your order details and the reason for the refund request. Our team will guide you through the process.
Once your refund request is received and approved, please allow up to 7 business days for the processing of your refund. The refund will be credited to the original payment method used at the time of purchase within 7 business days.
Please note that certain services may be non-refundable as specified at the time of purchase mentioned in order form. In such cases, our refund policy does not apply.
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
By purchasing our services, you acknowledge that you have read, understood, and agreed to be bound by this refund policy. This refund policy is subject to change and does not constitute a contract or warranty. We are not liable for any damages or losses resulting from the return or refund process. If you have any questions or concerns about our refund policy, please do not hesitate to contact us. Contact us on support@cocoonmail.com
